Your data, your control

We collect account details (name, email), the UPSC/KVS profile information you provide (DAF or resume fields), and basic device and usage analytics that help us keep Padhav fast and reliable.

Your name, email, chosen language, and subscription tier. You can view and edit your profile at any time from the app.

Your typed answers during a mock interview are stored so we can generate your score, display your scorecard, and track progress across sessions. They are linked to your account and are never shown to other users.

If you use the microphone, short audio clips are sent to our speech-to-text provider (Sarvam AI) for transcription only. Padhav does not store your audio recordings. When you choose to correct a transcript, we store the original machine transcript and your corrected text so we can improve recognition of UPSC/KVS terminology. Correction pairs are protected by row-level security, linked to your account, and may be exported for speech-model improvement without your user identifier in the download file.

To produce feedback, your interview answers are processed by our AI provider under confidentiality obligations. Scores and feedback are practice guidance only and are not a prediction of your performance in any official interview.

We use privacy-respecting analytics (PostHog) to understand which features help aspirants improve. On the web app we may record product sessions (screen interactions) so we can see where candidates get stuck. Form inputs and interview answers are masked in those recordings; score numbers are not masked. Session recordings are used only to improve Padhav and are not sold. You can contact [email protected] with questions.

We use minimal cookies and device identifiers for sign-in and analytics. We do not use them for third-party advertising.

Payments are processed by our payment partner (Razorpay). We store your plan and payment status but never your full card details.

We retain your data while your account is active. When you delete your account, we remove your personal data within 30 days and keep only anonymised, aggregate analytics.

We use industry-standard measures (encryption in transit, access controls, row-level security) to protect your data. No system is perfectly secure, and we encourage strong passwords.

You may access, correct, export, or delete your personal data at any time. Contact us to exercise these rights.

Padhav is intended for adult exam aspirants. We do not knowingly collect data from children under 18.

For privacy questions or complaints, contact our Grievance Officer at [email protected]. We respond within the timelines required by applicable Indian law.

We may update this policy; material changes will be notified in-app or by email. The “Last updated” date always reflects the current version.

Padhav Private Limited, Bengaluru, India · [email protected]

We process your personal data on the basis of the consent you give when you create a Padhav account. Creating an account, or signing in with Google, is that consent — for the purposes described in sections 01 to 08. You may withdraw it at any time by writing to [email protected]. Withdrawal applies going forward: we stop processing for those purposes and delete your personal data within 30 days, and Padhav will no longer be usable, since interview practice cannot be delivered without processing your answers. Consent given for one purpose is never reused for another without asking you again.

Some of the processors that make Padhav work operate outside India. Your typed answers are sent to our AI provider to generate feedback and scores; short audio clips are sent to Sarvam AI for transcription; product analytics are handled by PostHog. Where a processor is located outside India, the transfer is limited to what that service needs, is covered by a written agreement with confidentiality and security obligations, and is made only to countries not restricted under the DPDP Act, 2023. We do not sell or transfer your data for advertising.

We send service messages you cannot opt out of while you hold an account: confirmation and password links, payment receipts, scorecard-ready notices, and security alerts. Practice reminders, new-feature notes, and exam-cycle updates are optional — we send them by email, and by WhatsApp or SMS only if you gave us your number and opted in. Every optional email includes an unsubscribe link; use it, or write to [email protected], to stop optional messages without affecting your account. We do not use your number for advertising or share it with advertisers.